Mix-up with fatal consequences: Hospital staff tells a puzzled pensioner: “Oh, you’re dead”

Susan actually wanted to go to the hospital for an examination, but she was told she was already dead on site. Now she wants answers.

Susan Johnson actually only wanted to go to the hospital for examinations, but she was informed on site that, according to official documents, she had been dead for four months. The 62-year-old pensioner, who looks after her disabled husband Bob, even had to forego her treatment. This is reported by the BBC.

Hospital staff told Johnson that she had died some time ago, according to the documents. “I gave them my letter and their first words were: ‘Oh, you’re dead,'” said the pensioner. Her initial confusion quickly turned into shock, which left her “shaking like a leaf.”

Her husband Bob was “furious” about the news, according to the BBC, and tried to calm his wife down with a coffee. Johnson then contacted her primary care doctor to clarify the incident and learned that the error had already been corrected.

However, when she contacted the Department for Work and Pensions, a staff member told her that according to their computer she was still dead. “I completely shut down. I didn’t talk or anything, I was in my own little bubble,” Ms Johnson said, according to the BBC.

The BBC reports that Johnson’s GP received an electronic instruction from Primary Care Support England (PCSE) saying the pensioner should be removed from their records. The practice would have taken immediate action to resolve the issue.

The Pensions Office confirmed to the BBC that pension benefits had been briefly suspended following the incorrect reporting, but were quickly reinstated. It remains unclear who was responsible for the mishap. Johnson is now moving on with her life, but she still demands answers. “I have to find out why it happened,” the BBC quoted her as saying.

The case is reminiscent of another story of an 85-year-old pensioner. She regularly has to prove to the government that she is still alive. She has been mistakenly declared dead four times, meaning her pension benefits are no longer available.

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